Shipping policy

SHIPPING POLICY

To ensure optimal product integrity, our products are stored in specialized climate-controlled facilities managed directly by our authorized distribution network, ensuring secure and temperature-monitored direct fulfillment to your destination.

FREE SHIPPING ON ALL ORDERS
We ship Purtier Placenta to over 200 countries with free shipping and tracking on every order.

ORDERS TO THE EUROPEAN UNION
All orders to EU countries are shipped directly from within the European Union. This means no customs delays and no duties, import taxes, or extra charges when your parcel arrives. The price you see at checkout is the price you pay. Delivery is free to your doorstep.

ORDERS TO OTHER COUNTRIES
Orders are shipped with tracking. Depending on your country's rules, customs clearance may apply, and import duties or taxes may be charged by your local authorities. [DAP TERMS]

PROCESSING TIME
Please allow [3-7] business days for your order to be prepared and dispatched. You will receive an email with your tracking number as soon as it ships.

DELIVERY TIME
- European Union: usually 2-5 business days after dispatch.
- Other countries: usually [5-7] business days after dispatch.
Delivery times are estimates. Events outside our control, such as holidays, weather, or carrier delays, can cause delays.

TRACK YOUR ORDER
Use the tracking link in your shipping email to follow your parcel in real time.

CHANGING OR CANCELLING YOUR ORDER
You can cancel your order within 24 hours of placing it at no cost. If it has already shipped, email us with the subject line "CANCEL". If you entered the wrong address, reply to your order confirmation email within 24 hours and we will correct it.

DAMAGED OR MISSING PARCELS
Every order is packed with extra padding, and damage is rare. If your parcel arrives damaged or goes missing, email us your order number and a photo of the damage, and we will send a replacement free of charge.

 

"Orders delayed, returned, or held in customs due to incorrect address information, failure to follow PURTIER DISTRIBUTOR instructions, failure to provide requested KYC/ID documents, or failure of the buyer to respond to customs authorities within the designated window will incur storage fees, re-import duties, and administrative charges, which are fully billable to the customer prior to final delivery."

CONTACT US
Questions about shipping? Email Support@purtierdistributor.com and we will reply within 24 hours.